Response Time
Target response times by ticket priority
| Critical | Technical | General | |
|---|---|---|---|
| Description | Server down | Technical question | Consultation |
| Response time | up to 30 min | up to 2 hours | up to 12 hours |
Legal entity: GBNhost digital Limited. Company № 80281464, jurisdiction Hong Kong SAR (Companies Ordinance, Cap. 622). Registered office: Flat 2304, 23/F, Ho King Comm Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong. Copies of the Certificate of Incorporation and Business Registration are available on request through the ticket system.
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